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Support & FAQ


Last Updated: 18th March 2025

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At Unity Health & Performance, we aim to provide a seamless experience for our users. Below, you’ll find answers to common questions and details on how to get support.

 

1. Support Information

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  • Ask a Question Feature: Users can ask a direct question to our team of healthcare professionals via the Ask a Question page in the app.

  • Email Support: Contact us at hello@unityhealthperformance.com.

  • In-App Messaging: Users can also send messages via the app.

  • Response Time: We aim to respond to all support requests within 48 hours.

  • Support Availability: Users can contact us 24/7, but responses will be provided during business hours (9 AM – 5 PM UK time).

 

2. Frequently Asked Questions (FAQ)

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General Questions

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  • What is Unity Health & Performance?

    • We combine osteopathic principles with strength training and exercise rehabilitation to manage injuries, aches, and pains, helping clients build a strong and pain-free body.

  • Who is Unity Health & Performance for?

    • Our clients typically have aches, pains, or past injuries and want to build a strong, resilient body to lead an active, pain-free life.

  • How does the app work?

    • The app features an on-demand program updated regularly, an exercise library with 100+ instructional videos, and educational opportunities. Users can also receive feedback from our team and upgrade to 1-1 support, personalised programs, or online coaching.

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Account & Subscription

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  • How do I create an account?

    • You can create an account via our website or by downloading the app and entering your details.

  • What happens after my 7-day free trial?

    • Your selected subscription will automatically renew and you will be charged.

  • How do I cancel my subscription?

  • Can I pause or change my subscription?

    • Upgrades: Contact us via email to change your subscription.

    • Pauses: We recommend canceling and rejoining later. Prices may change in the future.

  • Can I get a refund if I cancel?

    • No refunds are issued. Please refer to our Cancellation & Refund Policy.

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Using the App

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  • What kind of workouts or health programs are available?

    • Our gym workouts require only basic equipment and are designed for all fitness levels.

  • Can I customize my fitness plan?

    • Yes! Contact our team to discuss personalised online programming.

  • Does the app integrate with Apple Health or Google Fit?

    • Not at this stage.

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Technical Support

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  • I forgot my password, how do I reset it?

    • Click ‘Reset Password’ on the login page and follow the instructions via email.

  • The app isn’t working properly, what should I do?

  • Can I use the app on multiple devices?

    • Yes! You can access your account via mobile app or our website.

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Health & Safety

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  • Do I need a doctor’s approval before starting a fitness plan?

    • We recommend consulting a doctor before starting any program.

  • What if I have an injury or medical condition?

    • Seek medical approval before starting a generalized program.

    • For injury-specific support, contact us about Osteopathy services.

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Privacy & Data Protection

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  • What personal data does the app collect?

    • We collect payment details, email, name, address, and mobile number.

  • How is my data protected?

    • Data is securely stored on Wix and is subject to their Data Protection Policy.

  • Can I delete my account and remove my data?

    • Yes, upon request.

 

3. How to Use the App

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  • Getting Started:

    • Download the app

    • Create an account

    • Subscribe to your desired plan

    • Access your fitness program!

  • Troubleshooting Common Issues:

    • Ensure your app is updated.

    • Restart your device.

    • Check your internet connection.

    • If issues persist, contact support.

 

4. What to Expect

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  • Is there support for beginners?

    • Yes! Use the Ask a Question feature for guidance.

  • How often is new content added?

    • Weekly, bi-weekly, and monthly updates.

 

5. Links to Important Policies

For more details, refer to:

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For further assistance, contact us at hello@unityhealthperformance.com.

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